KAYAK TOUR FAQ’S
Frequently Asked Questions
WHAT IS YOUR CANCELLATION/REFUND POLICY?
Your payment is fully refundable if you cancel at least 72 hours (3 days) in advance and your payment is 50% refundable if you cancel 48 hours (2 days) in advance.
Payment is non-refundable for cancellations within 24 hours (1 Day).
WHAT IS YOUR RAIN AND BAD WEATHER POLICY?
Kayak rentals and tours go as scheduled, weather permitting. If weather conditions are too unstable, a full refund will be issued or the rental/tour can be redeemed at another time.
WHAT IS YOUR DAMAGE POLICY?
Accidents happen. We expect some bumps and bruises along the way, so don’t stress too much. However, our equipment needs to remain operational. For those loose cannons that mistreat our equipment, you will be held liable for damages including punctures, large indents, deep scratches, and any missing equipment. Damage insurance is also available, however, does not cover missing or stolen equipment.
CAN YOU MIX AND MATCH KAYAKS AND PADDLE BOARDS ON TOURS?
Mixing and matching is permitted for both open group tours and private tours.
WHEN SHOULD I ARRIVE?
Please arrive 15 minutes prior to the start time to check in and sign your liability waiver.
WHAT ABOUT PARKING?
Parking is available at each location, however, prices vary.
Please park responsibly and adhere to required parking fees
WHAT SHOULD I WEAR OR BRING FOR KAYAKING?
As we are dubbed the sunshine state, be sure to plan accordingly and bring hats, sunscreen, and water. Complimentary water and sunscreen will be provided, but it’s suggested that you bring your own supply. Aside from that, we will be on the water, so bring valuable items at your own risk. As far as clothing, wear something that permits easy movement and that can get wet.
ARE LIFE JACKETS INCLUDED?
All rentals/tours include the use of a life jacket.
IS KAYAKING EASY?
Kayaking is a trouble-free activity that requires little instruction. First-timers and experienced paddlers alike will find it relatively easy to navigate the waters.
IS KAYAKING SAFE?
Absolutely! You will be guided by an experienced paddler and be equipped with all the proper safety equipment, minimizing any risks.
CAN KIDS GO KAYAKING? WHAT ARE THE AGE LIMITS?
Yes! Tandem kayaks are available, so kids can tag along with their parents or a guide. Make sure you speak with us about the ages of the paddlers so we can be sure to have appropriate safety gear. If you have a child with his/her own life jacket, let us know and we’ll make sure it is appropriate for use on our tours. Nevertheless, different rules apply to the age limit for individually operating a kayak. We allow paddlers as young as 13-years-old to paddle their own kayak in open group tours and private tours when accompanied by an adult.
WHAT ABOUT PHYSICAL DISABILITIES AND IMPAIRMENT?
Please take your capabilities and limitations into consideration before booking a tour. Customer safety is our top priority, and we reserve the right to refuse service to anyone at our discretion.