PADDLE BOARD TOUR FAQ’S
WHAT IS YOUR CANCELLATION/REFUND POLICY?
Your payment is fully refundable if you cancel at least 72 hours (3 days) in advance and your payment is 50% refundable if you cancel 48 hours (2 days) in advance.
Payment is non-refundable for cancellations within 24 hours (1 Day).
WHAT IS YOUR RAIN AND BAD WEATHER POLICY?
Paddle board rentals and tours go as scheduled, weather permitting. If weather conditions are too unstable, a full refund will be issued or the rental/tour can be redeemed at another time.
WHAT IS YOUR DAMAGE POLICY?
Accidents happen. We expect some bumps and bruises along the way, so don’t stress too much. However, our equipment needs to remain operational. For those loose cannons that mistreat our equipment, you will be held liable for damages including punctures, large indents, deep scratches, and any missing equipment. Damage insurance is also available, however, does not cover missing or stolen equipment.
CAN YOU MIX AND MATCH KAYAKS AND PADDLE BOARDS ON TOURS?
Mixing and matching is permitted for both open group tours and private tours.
WHEN SHOULD I ARRIVE?
Please arrive 15 minutes prior to the start time to check in and sign your liability waiver.
WHAT SHOULD I WEAR OR BRING FOR PADDLE BOARDING?
As we are dubbed the sunshine state, be sure to plan accordingly and bring hats, sunscreen, and water. Complimentary water and sunscreen will be provided, but it’s suggested that you bring your own supply. Aside from that, we will be on the water, so bring valuable items at your own risk. As far as clothing, wear something that permits easy movement and that can get wet.
ARE LIFEJACKETS INCLUDED?
All rentals and tours include the use of a lifejacket.
IS PADDLE BOARDING DIFFICULT?
Although paddle boarding can be somewhat of a physical challenge, it is a simple activity that requires little instruction.
IS PADDLE BOARDING SAFE?
Absolutely! You will be guided by an experienced paddler and be equipped with all the proper safety equipment, minimizing any risks.
WHAT ABOUT PARKING?
Parking is available at each location, however, prices vary.
Please park responsibly and adhere to required parking fees
CAN KIDS GO PADDLE BOARDING? WHAT ARE THE AGE LIMITS?
Yes! We allow paddlers as young as 13-years-old to paddle their own paddle board in open group tours and private tours when accompanied by an adult.
WHAT ABOUT PHYSICAL DISABILITIES AND IMPAIRMENT?
Please take your capabilities and limitations into consideration before booking a tour. Customer safety is our top priority, and we reserve the right to refuse service to anyone at our discretion.