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PADDLE BOARD AND KAYAK RENTAL FAQ’S

WHAT IS YOUR CANCELLATION/REFUND POLICY?

Your payment is fully refundable if you cancel at least 72 hours (3 days) in advance and your payment is 50% refundable if you cancel 48 hours (2 days) in advance.

Payment is non-refundable for cancellations within 24 hours (1 Day).

WHAT IS YOUR RAIN AND BAD WEATHER POLICY?

Paddle board & kayak rentals go as scheduled, weather permitting.  If weather conditions are too unstable, a full refund will be issued or the rental can be redeemed at another time.

WHAT IS YOUR DAMAGE POLICY?

Accidents happen. We expect some bumps and bruises along the way, so don’t stress too much. However, our equipment needs to remain operational.  For those loose cannons that mistreat our equipment, you will be held liable for damages including punctures, large indents, deep scratches, and any missing equipment. Damage insurance is also available, however, does not cover missing or stolen equipment.

WHERE CAN YOU RENT PADDLE BOARDS & KAYAKS?

For your convenience, a drop off/pick up service is available for rentals only at J Deweys Landing, Colohatchee Park, and El Prado Park.  There is an additional $10 fee if you elect to the utilize the drop off/pick up service.  Customers are permitted to transport rental equipment to other locations if desired.  In addition, portable roof racks are available to rent for vehicles not equipped to transport equipment.

CAN YOU PICK UP AND DROP OFF EQUIPMENT YOURSELF?

Customers are permitted to transport rental equipment. Portable roof racks are available to rent for vehicles not equipped to transport equipment. Damage insurance is also available, however, does not cover missing or stolen equipment. Fuddled Frog Tours will not be held responsible for any damages to a personal vehicle used to transport equipment. It is the renter’s responsibility to safely affix the rented equipment to a personal vehicle.

CAN YOU MIX AND MATCH KAYAKS AND PADDLE BOARDS FOR RENTALS?

Mixing and matching is permitted for rentals.

WHEN SHOULD I ARRIVE?

Please arrive 15 minutes prior to the start time to check in and sign your liability waiver and rental agreement.

WHAT ABOUT PARKING?

Parking is available at each location, however, prices vary.

Please park responsibly and adhere to required parking fees

WHAT SHOULD I WEAR OR BRING FOR PADDLE BOARDING/KAYAKING?

As we are dubbed the sunshine state, be sure to plan accordingly and bring hats, sunscreen, and water.  Aside from that, you will be on the water, so bring valuable items at your own risk.  As far as clothing, wear something that permits easy movement and that can get wet.

ARE LIFEJACKETS INCLUDED?

All rentals include the use of a lifejacket.

WHAT ARE THE AGE LIMITS FOR PADDLE BOARD AND KAYAK RENTALS?

Participants must be 18 years of age or older to rent equipment.

WHAT ABOUT PHYSICAL DISABILITIES AND IMPAIRMENT?

Please take your capabilities and limitations into consideration before booking a tour.  Customer safety is our top priority, and we reserve the right to refuse service to anyone at our discretion.